Help & Contact
Have a question? Something not working? Start here.
If you experience any problems with images or videos loading or advancing to the next lesson or quiz, please try a few simple steps before reaching out:
- Refresh the page (your progress will be saved).
- Restart your browser.
- Ensure your browser is running the latest version.
- In your browser, clear your history, cache, and cookies.
- Try a different device and/or browser to see if it's the one you were using.
- Try a different connection - improperly configured VPNs or firewall/security software may be blocking some images & videos.
- Please note that Internet Explorer browsers are not supported.
You can also check the Thinkific Status Page which might also show if there are any server-side errors.
If these fail to fix the issue, please contact me so I can forward it on to my hosting support.